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Customer Excellence Pledge

Customer Excellence Pledge

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Everyone knows that support in the learning system space as a whole is below average. Sure there are vendors who do an exceptional job, but the fact still remains that the number one reason, people leave one learning system vendor for another is support/service. This isn’t new. It has been the same issue for nearly…
Learning System TrailBlazers – Who’s Next?

Learning System TrailBlazers – Who’s Next?

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This past week on LinkedIn I wrote about four trailblazers in the early days of the industry, learning systems – and what made them special (one has since hit speed bump), and four who trailblazed and then hit a major speed bump into, well, lost their way. The latter included an authoring tool, too. Numerous…
Reader’s Mailbag – You Ask, I Respond

Reader’s Mailbag – You Ask, I Respond

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I started up again, a reader’s mailbag where you can submit questions to me. This new version (debut here), is based on questions I have received via social media, email direct, and my website. Before diving into the Q/A, for those who are interested but unaware, I know have a LinkedIn Group, called E-Learning Coach,…
Platinum Picks for 2021

Platinum Picks for 2021

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Growing up, Platinum always seemed this word, that well, I couldn’t really figure out. Oh sure, I experienced it in Chemistry (why are Chem teachers always so weird?). Excluding that, I was left in a daze. When my sister got engaged her ring was platinum. At that moment, I knew that platinum must mean pricey,…