ATD 2026 Expo Guide

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ATD 2026 Expo Guide

What is left out are the following:

  • That random gift card e-mail sent to you – I got one of mine by seeking to see a system, and filling out a “contact us” form on a vendor’s website. Data shows that if you are offered a tangible item (a gift card), you are more likely to leave a positive review than a zero review or a negative review
  • AI bots are becoming a real problem. Any site, regardless of whether it is G2 or Fred’s Best Picks, or heck, Trust Advisor, that has a place where people can leave comments is seeing huge increases in comments and five-star ratings. It’s very hard to validate, and that is a real challenge, because, for all the legit star comments and feedback, some may be false. Sad to say, that is just reality.
  • What you are looking for in a use case and specific functionality and feature sets may not be what the person who rated that vendor highly in the overall score is looking for. It is like YELP. How many times have you gone to a place to eat that has high comments – let’s say five stars, and from Elites no less, and think that this place is going to be great, only to be disappointed? It happens all the time. Everyone is different, thankfully, and each case, although it seems the same, isn’t true – a small tweak can make a difference.

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